Privacy policy

BEETL SKINCARE Limited (“we”, “us” or “our”) take our privacy obligations seriously. In this Privacy Policy, “you” and “your” refers to the individual providing Personal Information to us. Personal Information is information relating to an individual that can be used to identify an individual or which is linked to an identified individual.

This Privacy Policy explains how we collect, use and disclose your Personal Information. By using our website (“website”) you agree to the terms of this Privacy Policy.



We collect and use Personal Information from our customers or visitors and users of our website. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include but is not limited to:

Your name, date of birth, email address, delivery address, and phone number

Billing information, payment information (such as credit card details) and whether you are a participant in our Loyalty Programme

Products you have purchased or enquired about

When you browse our store, we also automatically receive certain information including “cookies” and your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.



We collect your Personal Information when you interact with us or through your use of our website, and as otherwise permitted by the New Zealand Privacy Act 1993 (Privacy Act).

If you access this website outside of New Zealand, you agree that any Personal Information you provide us is subject to this Privacy Policy and the Privacy Act.

We also use social media services such as Facebook, Instagram, Twitter, Pinterest, Tik Tok, Snapchat and Google Plus. These services may be linked to our website through the use of social media buttons. Your use of these third party services is entirely optional. We may collect and use any information that you make public when you use any such third party social media service for the purposes of our business. All such third party services are governed by the privacy policies and/or practices of those services providers, for which we are not responsible. If you do not wish to provide your Personal Information to any of those third parties, or make information publicly available, you should not use their particular service.

Please do not provide us with Personal Information about other individuals (including the email addresses of third parties you refer when using our Loyalty Programme), unless you have obtained the consent of the individual to do so. By providing Personal Information relating to a third party, you warrant that you are authorised to do so and that you have ensured the individual is aware of the information in this Privacy Policy.



When you provide us with Personal Information in the course of interacting with us or using our website, you are consenting to our collection, use and disclosure of your Personal Information as set out in this Privacy Policy.



We collect, use and disclose your Personal Information only for the purposes for which the information is collected. Such purposes include but are not limited to: 

When you make an enquiry with us

When it is necessary to fulfil your order, including for the purposes of confirming your order, delivering the products ordered to you, and responding to returns or any queries in relation to your order

Sending you marketing material (such as newsletters and promotions)

Advertising our products to you on third party websites such as, Instagram or Google

Administering your account (if you create one), and any participation in our Loyalty Programme, including providing you with information in relation to your account or Loyalty Programme participation

Communicating with you if you sign up to be a product tester

Conducting our business, including managing, and analysing our customer data and improving your experience on our website

Undertaking customer surveys

We will collect, use and disclose your Personal Information where it is necessary for us to comply with our legal obligations or if you violate our Terms of Service.

We may collect, use and disclose your Personal Information for any of the above purposes, for any other reasons addressed in this Privacy Policy, as allowed pursuant to the Privacy Act, or in any other manner with your consent.



Our store is hosted on Shopify which is provided by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your Personal Information collected through this website is disclosed to Shopify and stored in Shopify’s data storage, databases and the general Shopify application. They store your Personal Information in compliance with industry standards.

Shopify also collects your Personal Information for the purposes set out in their Privacy Statement.  You can view their Privacy Statement here: In summary, this information is collected when you access our online store, place a product order, or sign up for an account with us. Personal Information collected by Shopify is used to provide us with their e-commerce services, such as processing orders, authenticating and processing payments, screening for fraudulent transactions, improving the services Shopify offers and, if you have opted in to Shopify Pay, to pre-fill your checkout information and to offer you customised advertising.

Shopify may also share your Personal Information with third parties where it is necessary to prevent or take action against illegal activity, where you have violated Shopify’s Terms of Service, where it is necessary to comply with any legal obligations, or where we have authorised the transfer of your Personal Information to other third parties (such as payment gateways). For full details, please review the Shopify Privacy Statement here:

For more insight, you may also want to read Shopify’s Terms of Service found here



We use other third-party service providers to facilitate your payment for an order, to deliver the products you order to you and to send many of our marketing communications.

In general, the third-party providers used by us will only collect, use and disclose your Personal Information to the extent necessary to allow them to perform the services they provide to us.

We may transfer (or authorise Shopify to transfer) your Personal Information to other third party services providers (such as those described in the other sections of this Privacy Policy) to perform services on our behalf, to process the Personal Information on our behalf, or to hold it on our behalf.

These third parties may be based outside of New Zealand and may be based in countries without privacy laws as comprehensive as in your country of residence. If you are resident within the EU, these countries may not have an adequacy decision made in relation to them by the European Commission.

If you elect to proceed with a transaction using our online store and this website, then your Personal Information may become subject to the laws of the jurisdiction(s) in which the third party or its facilities are located.

We will not authorise any of these other third parties to use your Personal Information for their own purposes, except where it is necessary for the third party to enforce its legal rights, or to comply with its legal obligations.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your Personal Information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

If you choose a direct payment gateway to complete your purchase, then your credit card data is stored only with the third party payment gateway. It is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Once you leave this website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.  You should review their privacy policy when you are on their website.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



In addition to our disclosures made to third party services providers in the course of our business with you, we may also disclose your Personal Information for the following purposes:

To enforce our Terms of Service.

Where required by law such as to comply with a subpoena or similar legal process.

When we believe on reasonable grounds that disclosure is necessary to protect our property, legal rights, your safety or the safety of others.

In order for us, or other authorised agencies (such as credit card and payment facility providers) to detect, investigate, prevent or address fraud, security or technical issues.

To respond to a government request to which we are obliged by law to respond, or where the Privacy Act permits us to respond.

To carry out the matters described in the section below, headed How Do We Manage Your Personal Information?

To any third party with your prior consent.



Personal Information collected by us is held by us via Shopify, in accordance with the information provided in the section headed Shopify. When you provide us with your Personal Information, you are sending your Personal Information to the places where the Shopify servers are located. Shopify is also collecting and holding that Personal Information in accordance with their privacy policy.  Shopify’s address is 150 Elgin St., 8th Fl, Ottawa, ON K2P 1L4, Canada.

We will retain your Personal Information for the duration of your relationship with us (including where you hold an active account with us), as needed to provide you with our products (including where you have consented to receiving marketing communications), or to meet any legal obligations we may have to retain your Personal Information. We will not hold your Personal Information for longer than is reasonably required for the lawful purpose for which the information was collected.

If you wish to cancel your account, request that we delete your Personal Information, request that we no longer use your information to provide you with marketing communications, or withdraw your consent to use your Personal Information, please contact us at You may opt out of marketing emails by using the unsubscribe functionality. 

We will only retain Personal Information in legal proceedings as is necessary to comply with our legal obligations, resolve disputes, or enforce our Terms of Service.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



To protect your Personal Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

By browsing our store and using our website, you agree to the placement of cookies on your device. A cookie is a small data file stored on a device with a web browser (such as a computer or iPad). It can contain information about your device, your IP address, your session, and the online activity on the website of anyone using your device. Most browsers allow you to disable or reject the use of cookies. If you disable or reject the use of cookies, some functions of this website may not be available or may take longer.

We use Google Analytics, operated by Google Inc, to help us analyse the use of our website. Google Analytics uses cookies to generate information about your use of our website (such as your IP address, transaction IDs and email hash), which is pseudonymised and stored on Google servers within the United States of America. Google will only use this information for the purposes of evaluating your use of our website, compiling activity reports for us, and carrying out associated website activity and internet usage services.

You can opt out of targeted advertising by using the links below:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:



By using this website, you represent that you are at least the age of majority in your country, state or province of residence, and you have given us your consent to allow any of your minor dependents to use this website.



We reserve the right to modify this Privacy Policy at any time, so please review it periodically. Changes and clarifications will take effect immediately upon their posting on the website. 



You have the ability to seek access to your Personal Information and to ask for it to be corrected if you think it is wrong.  If you would like to access, correct, amend or delete any Personal Information we have about you, register a complaint, or simply want more information contact us at

If you contact us to access or change your Personal Information, we may ask you to verify your identity and specify what Personal Information you require access to.

Where a dispute arises between you and us, you are able to contact the New Zealand Office of the Privacy Commissioner at

Where GDPR applies, you have the right to restrict processing, to object to processing, and of data portability as set out in the GDPR. You may also lodge a complaint with the relevant GDPR supervisory authority.

Terms and conditions

Please read through our Terms and Conditions carefully before placing your order.

Any references to BEETL throughout this website should be taken as reference to BEETL Skincare. This online store is owned and operated by:

BEETL Skincare trading as BEETL Skincare at 33 Wairiki Road, Mount Eden New Zealand P: +64 27 323 1223 E:

Acceptance of Terms and Conditions

By accessing, browsing or using this website and/or purchasing a product from this website, you acknowledge and agree to be bound by the Terms and Conditions, as well as any relevant disclaimers contained herein. Further, by continuing, you acknowledge that you have read, understood and accepted these Terms and Conditions. BEETL Skincare reserves the right to change any or all of the information contained herein at any time and you should periodically check the Terms and Conditions. BEETL Skincare reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. 


All prices displayed on this website are shown in local currencies where applicable (NZD, AUD). All prices are correct at time of publication; however, we reserve the right to change prices for any reason. Any price change is effective immediately upon posting to the website.  Products displayed on this website may be purchased using all major credit cards and all transactions are processed in New Zealand.  


It is natural for those new to electronic purchasing to be concerned about security of personal and credit card details. In reality, a commerce transaction on the Internet is significantly more secure than a similar telephone transaction or handing your credit card over the counter in a store. When you purchase using our secure online credit card facility, you can be confident that all of your details are protected by the latest security mechanisms and are used only for the purpose of the transaction fulfilment. All payments are securely processed through a third-party payment gateway. No credit card information is stored by BEETL Skincare.

Errors and Omissions

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices and discounts set forth herein are subject to change without notice. If there are any changes that affect a product after you have ordered it, we will contact you prior to processing your order.

Colour Information

While BEETL Skincare has endeavoured to display accurately the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

Product Descriptions

BEETL Skincare attempts to be as accurate as possible in describing products detailed on the website. However, BEETL Skincare does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a product offered by BEETL Skincare itself is not as described, your sole remedy is to return it as per our Returns Policy, for refund of the purchase price.


We reserve the right to verify the validity of any promotional offer redeemed by you at any time. If we have reason to believe that there has been unauthorised use of a promotional offer or discount code, it is open to us to revoke the order and/or cancel your order at our discretion. Promotional offers cannot be used in conjunction with gift vouchers.


Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Only individuals who have the capacity to enter legally binding contracts may purchase goods from this website. BEETL Skincare cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this website.

Electronic Communications

When you visit or send emails to us, you are electronically communicating with us. By doing so you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.


By placing an order on this website, you agree to accept the price specified on this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by BEETL Skincare for any reason, including, the unavailability of any product, an error  in the price or the product description posted on this website, or an error in your order. Your contract with BEETL Skincare will only come into existence when you have fully paid for your order and BEETL Skincare provides confirmation that your order has been accepted. Confirmation will be sent via email to your registered email address.  All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product. 

Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. If we suspect fraud or unauthorized or illegal activity, a member of our customer services team may call you at the phone number you provided to confirm your order or we may reject your order.  We also reserve the right to cancel any accounts or refuse to ship to an address. We take these measures to protect our customers as well as ourselves from fraud or unauthorized or illegal activity.

Loss or Damage in Transit

BEETL Skincare will take every care in packing and dispatching your purchase but is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not BEETL Skincare is legally responsible for the person who caused or contributed to that loss. BEETL Skincare is not responsible for any loss of items that are wrongfully signed for and accepted by a third party.


Your ability to purchase products and services from this website may be terminated at any time by BEETL Skincare without notice. All disclaimers and limitations of liability by BEETL Skincare will survive termination. Should you object to any of these Terms and Conditions, including any subsequent amendments, you must immediately discontinue use of this website.

3rd party Advertising, Hyperlinks and Offers

The site may have third party advertisements, referral buttons and other pointers to websites operated by third parties. BEETL Skincare has no control over these sites and is therefore not responsible for any materials and contents linked to our website. While this information is offered in good faith, it must be understood that BEETL Skincare does not endorse any of these sites or their advertising and is not responsible for any goods you purchase from them.

Exclusion of Negligence

BEETL Skincare is not liable to the buyer in contract or in tort arising out of, or in connection with, or relating to: 

the performance of the product; b. any fact, matter or thing relating to the product; or c. any error in information supplied to the buyer or a user at or after the date of the purchaser's or user's use of the product.

Disclaimers and Limitation of Liability

You, the customer, expressly agree that use of is at your sole risk. Neither BEETL skincare, nor any of their officers, directors, distributors or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "Providers''), or the like, warrant that services provided by BEETL Skincare will be uninterrupted or error-free; nor do the Providers make any warranty as to the results that may be obtained from the use of BEETL skincare, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through BEETL Skincare.   This site is provided by BEETL Skincare on an "as is'' and "as available" basis. BEETL Skincare makes no representations or warranties of any kind, express or implied, as to the operation of the website, and the information, content, materials or products, included on this website. 


You agree to indemnify, defend and hold harmless BEETL Skincare and its Providers from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or any documents referred to herein. 

Modification and Severability

We reserve the right to make changes to our website, policies, and these Terms of Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 

Governing Law

The laws of New Zealand govern any contract arising out of this website, and all Terms and Conditions and disclaimers. You submit to the exclusive jurisdiction of the New Zealand courts. 

Comments, Feedback and Submissions

BEETL Skincare welcomes your feedback regarding this website, as well as its products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to BEETL Skincare will not be treated as confidential information and by submitting such information you are granting BEETL Skincare an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Unless required by law, BEETL Skincare will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.

Contact Information

Questions about these Terms and Conditions can be sent to